It’s simple! Browse our collection online, choose your perfect dress, and select your hire dates. Once booked, you can either pick it up or have it delivered. After your event, just return the dress on the agreed date—no need to worry about dry cleaning, we handle that for you!

Dresses need to be returned by 12pm Monday for weekend event hires.

For weekday hires, please enquire via email.

For pickups, we will allow an exchange within 2 hours of pick up if the dress does not fit. Please note that this does not apply to shipped items.

No, please do not attempt to clean the dress yourself. Professional cleaning is included in your hire fee. Just return the dress as it is, and we’ll handle the rest.

Please note, large stains may be classed as damage and may incur additional fees.

We understand that accidents may happen. Please notify us if damage to a garment has occurred, so we can arrange repairs. If the damage is repairable, you will be liable to cover the repair costs. However, if the damage is beyond repair, it will be your responsibility to cover the full retail price of the garment. Significant damage or loss will incur additional charges. We recommend being extra careful with delicate fabrics, sequins, or beading.

Absolutely! You can book a dress up to 6 months in advance. We recommend booking early for busy seasons like weddings, formals, and holiday events.

We currently do not offer on try-ons as we do not have a shop front or studio. If you’re unsure about sizing please reach out to us for assistance.

We currently hold sizes 6-12, however will be expanding this to cater to a wider range of sizes and are always updating our collection to ensure we have something for everyone. If you’re unsure about sizing, our team is happy to help with recommendations.

If the garment is faulty or damaged on pick up, please alert us within 2 hours of receiving the hire and a refund or exchange may be arranged on return of the dress.

At Dolled Up we have a no refund policy for change of mind within a 7-day period of your booking date. Please ensure you’re happy with the dress before agreeing to hire it. Please be mindful that once you pay for your hire, the garment will become unavailable to other prospective clients- this means we will not honour a refund for cancelled events, sickness or if the garment doesn’t fit properly.

Yes! We require a driver’s license or legal form of identification to secure your booking.

It is essential the package is lodged by 12pm the following business day after your hire date with the pre-paid express return packaging provided. Failure to lodge a return on time will incur a $25 per day late fee. It is essential the garment is handed into an Australian post office and you receive a receipt with the time and tracking number on it. Do not under any circumstance put your hire into the postal bins on the side of the road- this means we cannot track the package. If the package is lost in the mail and there is no tracking number provided, you will be liable to cover the full retail cost of the garment.

Express shipping incurs a cost of $28, this is inclusive of a pre-paid return shipping bag.